| 1. |
MR. CHARTER: Hello! I'm Mr. Charter, from Inland
Revenue [points to prominent name badge]. May I tell you about
our Taxpayer's Charter, please?
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| 2. |
[Beat] Thank you! I promise I'll take only
two minutes. [Checks watch or clock].
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| 3. |
The Taxpayers' Charter is a very clear and
simple document. Here's your free copy! Read it and you'll
know exactly where you stand.
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| 4. |
The Taxpayers' Charter sets out the seven rights
and five obligations of every taxpayer in the Hong Kong SAR.
All our staff will act according to the Charter, and we expect
you to keep your side of the bargain, too.
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| 5. |
These are your seven rights.
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| 6. |
You need pay only the amount of tax due under
the law. Nobody can ask for more or accept less.
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| 7. |
You have the right to be treated courteously.
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| 8. |
You'll be given timely, professional attention
too - in easy to understand terms.
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| 9. |
You have the right to privacy and confidentiality
...
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| 10. |
... and you can see your own tax information
on file with us.
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| 11. |
You also get to choose whether to use Chinese
or English with us.
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| 12. |
SOUND CLIP: We hear different speakers saying
"Good morning" in Cantonese, English and Putonghua to make
clear that both Chinese dialects are oral options.
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| 13. |
MR. CHARTER: And if ever you are not happy
with our service, you can tell us - or tell the Ombudsman.
If you disagree with the amount of tax assessed, you have
the right of appeal.
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| 14. |
Your side of the bargain is just as clear in
The Taxpayers' Charter.
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| 15. |
Five simple points - all backed by the law.
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| 16. |
Be honest with us.
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| 17. |
Do file correct, complete and accurate returns
and documents as required within the time limits.
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| 18. |
Pay your tax due on time.
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| 19. |
Make sure that you keep enough records to allow
your liability to tax to be accurately worked out.
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| 20. |
And one last thing - let us know if you change
your business or correspondence address.
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| 21. |
[Checks watch, but there's no sense of hurry
or triumph - there are still a few seconds left] There. Just
as I promised - 2 minutes! Thanks for your time.
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| 22. |
[Turns away as if to a new enquirer, and in
Cantonese says, "How are you, miss? I'm Mr. Charter".
Freeze frame on his smile.]
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| 23. |
MVO: With The Taxpayers' Charter, everyone
knows exactly where they stand.
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