Repeatedly Reboot of My Computer
during Installation of the Software
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| 1. |
The operating system of my computer
is Windows NT 4.0 / Windows 2000, why does it reboot repeatedly
during the installation of the Software? [Answer]
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Version Conflict during Installation
of the Software
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| 2. |
When I install the IRD Software,
there are dialogue boxes appearing telling me that there is
version conflict with system files of my computer, what should
I do? [Answer]
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Installation error for Windows
95 users
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When I install the IRD Software,
the following message appears "A required DLL file, MSVBVM60.DLL,
was not found", what should I do? [Answer]
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Network systems
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| 4. |
Can the IRD Software work under a
network system? [Answer]
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Password
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| 5. |
I am required to provide
a password to access my data, what is it? Can I change the password?
[Answer]
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Button Bar is not seen on the
screen
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When I activate the IRD Software,
I can only see the input fields but I cannot find the buttons
like <Create New Record>, <Print> etc. as shown
on paragraph 5 of the Installation and Operation Guide. [Answer]
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Searching of Employees with the
Same Name
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| 7.
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I have two employees with the same
name. When I use the <Name-Search> function, I can only
see the name of the last employee inputted while I have to amend
the data of the first one, how could I find another one? [Answer]
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Printing of IR 56B in Two Pages
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| 8. |
I have found that the IR56B hard
copies have to be printed on two separate pages. Can the IR56B
hard copy be printed on only one page? [Answer]
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Total Number of Employees per
Control List is Incorrect
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9.
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I have completed the input of IR56B records and
successfully printed the Control List; however, I find out that
the total number of employees per the Control List is not equal
to the number of employees of my company and IR56B hard copies
are missed for some employees, how should I do?
[Answer]
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Name of Data File
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| 10. |
Where are my data stored and what
is the name of the file? [Answer]
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Transfer of Data
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| 11. |
I have upgraded my computer system
and a new computer is used. How can I move the old data to the
new computer? [Answer]
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Recovery of Data
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| 12. |
I have upgraded my computer system and a new
computer is used, but I have erased all my data in the old PC.
What can I do to recover the old data? [Answer]
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Input of Data
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| 13. |
I have installed the IRD Software
and is in the process of data input, can I use "copy and
paste" method to copy data, such as names and address,
from other software and then fill them into the relevant fields
of the IRD Software? [Answer]
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Direct Export of Data from one's
own system to the IRD Software
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| 14. |
My company has developed our own
computer payroll system and would like to use the IRD Software.
Is there any way to export the data from our own system to the
IRD Software data file in order to save the manual effort of
data input? [Answer]
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Problem on Save to Floppy function
and Control List printing when using IRD IR56B Software on Windows
XP
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| 15. |
The operation system of my personal
computer is Windows XP version. When I click the <Save to
Floppy> button, why I cannot perform the function to save
the IR56B records to a floppy diskette as well as printing of
a hard copy of the Control List? [Answer]
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How to make use of the Software
for preparing IR56B for more than 1 ERs?
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| 16. |
I am required to prepare the records
of IR56B for more than 1 ERs, am I required to install the software
each for every employer in the same Personal Computer?
[Answer]
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The program shown 'Type mismatch'
and the program cannot be used
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| 17. |
When I executed the program, the
program showed an error message 'Type mismatch' and I cannot
use the program. [Answer]
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Repeatedly Reboot
of My Computer during Installation of the Software
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| 1. |
Q: |
The operating system
of my computer is Windows NT 4.0 / Windows 2000, why does it
reboot repeatedly during the installation of the Software? |
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A: |
You may currently use
an old version operating system. In respect of Windows NT 4.0
or 2000, the operating system requirement for the Software is
Windows NT 4.0 (Service Pack 5) / Windows 2000 Professional
(Service Pack 1). Please download the update version from Microsoft
Corporation at web site "http://windowsupdate.microsoft.com"
and update your operating system before installation of the
IRD Software. |
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Version Conflict
during Installation of the Software
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| 2. |
Q: |
When I install the
IRD Software, there are dialogue boxes appearing telling me
that there is version conflict with system files of my computer,
what should I do? |
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A: |
Whenever you encounter
problems of system files version conflict during installation
of the IRD Software, please select to keep your own version
of system files (i.e. click the <Yes> button in the dialogue
box to keep your own version of system files). |
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Installation
error for Windows 95 users
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| 3. |
Q: |
When I install the
IRD Software , the following message appears "A required
DLL file, MSVBVM60.DLL, was not found", what should I do? |
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A: |
Please copy the following
two files, namely "MSVBVM60.DLL" and "OLEAUT32.DLL",
from the folder "Programs\irdsw95" of the CD-ROM to
the folder "C:\Windows\System" of your computer "C:\Windows\System"
for updating, then install the Software again. |
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Network systems
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| 4. |
Q: |
Can the IRD Software work under
a network system? |
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A: |
The IRD Software is designed
to be used in a stand-alone PC and has not been tested under
a network system as there are many types of network systems
in the market. |
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Password
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| 5. |
Q: |
I am required to provide
a password to access my data, what is it? Can I change the password? |
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A: |
The default password is "ird"
in small letter. It is case sensitive and so capital letters
will not work. Please see paragraph 6 of the Installation and
Operation Guide for change of password. However, if you change
the password and forget the new password, there is no way to
retrieve the new password set up by you and IRD would not be
able to offer any help. As a last resort, if you still
cannot retrieve your new password after searching, you may delete
the file "ir56b.mdb" and then invoke the program again
to re-input all the IR56B records; however, this method will
delete the IR56B database you previously created and so please
ensure you have the data to re-input all the IR56B records before
proceed to do so. |
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Button Bar is
not seen on the screen
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| 6. |
Q: |
When I activate the
IRD Software, I can only see the input fields but I cannot find
the buttons like <Create New Record>, <Print> etc.
as shown on paragraph 5 of the Installation and Operation Guide. |
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| A: |
The buttons are hidden under the
Task Bar. Please do the following: - |
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(a) |
Click the <Start> button on the Task Bar |
| (b) |
Select "Setting", "Task List" |
| (c) |
Select "Auto Hide" |
| (d) |
Click the <OK> button |
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Searching of
Employees with the Same Name
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| 7. |
Q: |
I have two employees
with the same name. When I use the <Name-Search> function,
I can only see the name of the last employee inputted while
I have to amend the data of the first one, how could I find
another one? |
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A: |
Let¡¦s say you have two employees
with the same name CHAN Tai Man. Let me call your first input
CHAN Tai Man(A), the second input CHAN Tai Man(B). To get to
CHAN Tai Man(A), you have to: -
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| (a) |
activate the <Name-Search> function, then
you will locate CHAN Tai Man(B), that is the second input,
|
| (b) |
click the
button (the small button above the Function Keys Buttons bar),
you will reach CHAN Tai Man(A). |
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Printing of
IR 56B in Two Pages
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| 8. |
Q: |
I have found that the
IR56B hard copies have to be printed on two separate pages.
Can the IR56B hard copy be printed on only one page? |
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A: |
The IR56B is designed
to be printed in graphic mode. You have to re-configure your
printer settings and to select either: -
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(a) |
Print true type as graphics, or
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| (b) |
Print true type as bitmap, or the
like as is appropriate for the case. |
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Total Number
of Employees per Control List is Incorrect
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| 9. |
Q: |
I have completed the
input of IR56B records and successfully printed the Control
List; however, I find out that the total number of employees
per the Control List is not equal to the number of employees
of my company and IR56B hard copies are missed for some employees,
how should I do?
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The reason for the irregularity
may due to some IR56B records are updated as supplementary or
replacement records. Please be advised that the Control List
only reports original IR56B records and the <Print-All>
function only prints out original IR56B records. Please start
the program again and check each of the IR56B records to see
whether they are updated as original IR56B records. |
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Name of Data
File
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| 10. |
Q: |
Where are my data stored
and what is the name of the file? |
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A: |
Data are stored in the
same folder as that of the IRD Software program. The default
path and name of the folder for the IRD IR56B Software is "C:\IR56B".
The name of the data file is "ir56b.mdb". |
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Transfer of
Data
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| 11. |
Q: |
I have upgraded my
computer system and a new computer is used. How can I move the
old data to the new computer? |
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A: |
Please do the following: - |
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(a) |
Set up the IRD Software
in the new computer. |
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(b) |
Copy the file "ir56b.mdb"
(see Q10) to the folder in which the IRD Software is installed. |
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(c) |
Activate the IRD Software
to check data correctness. |
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If you are using IRD Software version 3.1 previously, there
will be a data conversion to convert the old database format
to a new one, please refer to Appendix E of the Installation
and Operation Guide for details. |
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Recovery of
Data
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| 12. |
Q: |
I have upgraded my
computer system and a new computer is used, but I have erased
all my data in the old PC. What can I do to recover the old
data?
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A: |
If you have retained a
second copy of the diskette created by using the <Save to
Floppy> button, you will find a file named "nnnnnnnn.mdb",
where "nnnnnnnn" is the business registration number
of your company. If this file is not corrupted, please try the
following to recover the old data: - |
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(a) |
Set up the IRD Software in the new
computer. |
| (b) |
Copy the file "nnnnnnnn.mdb"
to the folder in which the Software is installed. |
| (c) |
Rename the file "nnnnnnnn.mdb"
as "ir56b.mdb". |
| (d) |
Activate the IRD Software to check
data correctness. |
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Please be noted that the "nnnnnnnn.mdb" file is not
identical to the original "ir56b.mdb" file because
supplementary and replacement IR56B records are not included. |
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Input
of Data
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| 13. |
Q: |
I have installed the
IRD Software and is in the process of data input, can I use
"copy and paste" method to copy data, such as names
and address, from other software and then fill them into the
relevant fields of the IRD Software?
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A: |
It is not recommended
that "copy and paste" method be used to fill in input
data of the IRD Software. By using the "copy and paste"
method, some invisible keys, such as "Enter key",
will also be copied and then pasted in the relevant fields of
the IRD Software. This will cause data format error.
However, if you use the "copy and paste" method, please ensure
that those "Enter keys" are not included in the input fields
of the IRD Software. |
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Direct
Export of Data from one¡¦s own system to the IRD Software
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| 14. |
Q: |
My company has developed
our own computer payroll system and would like to use the IRD
Software. Is there any way to export the data from our own system
to the IRD Software data file in order to save the manual effort
of data input? |
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A: |
Unfortunately, this
function is not available in the IRD Software. However, we
have a set of specifications ready for users to develop their
own software for the same purpose. The computerised format
developed by your company must be tested by IRD before approval
is given. Please contact our staff at 2594 5111 for detailed
information.
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Problem on Save
to Floppy function and Control List printing when using IRD
IR56B Software on Windows XP
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| 15. |
Q: |
The operation system
of my personal computer is Windows XP version. When I click
the <Save to Floppy> button, why I cannot perform the
function to save the IR56B records to a floppy diskette as well
as printing of a hard copy of the Control List? |
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A: |
There might be some system
access control settings in your network or PC workstation that
might block you from performing the printing and saving functions.
Please reinstall the IRD IR56B Software in a standalone PC the
"Administrator User" account by:
i) backup the data file, i.e. ir56b.mdb (or ir56b.access);
ii) remove the IRD IR56B Software from the Control Panel;
iii) for users of MS English Windows XP Home or Windows XP Professional,
please click here
(size about 14MB, patched version updated in April 2006);
iv) for users of MS Chinese Windows XP Home or Windows XP Professional,
please click here
(size about 14MB, patched version updated in April 2006).
v) setup the IRD IR56B Software from the folder "Temp56B", please
ensure the program is installed to the original folder. |
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How
to make use of the Software for preparing IR56B for more than
1 ERs?
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| 16. |
Q: |
I am required to prepare
the records of IR56B for more than 1 ERs, am I required to install
the software each for every employer in the same Personal Computer? |
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A: |
If you install the software
many times for different employers in the same personal computer,
the capacity of your personal computer would be reduced and
the program may not function well. It is recommended that you
should better install the software 1 time only,
and should move the database file (i.e. ir56b.mdb file) to a
floppy diskette or other folders before you handle the different
employer's file. And then you may use the IR56B program to create
a new employer's file record or copy the another employer's
file record (also named as ir56b.mdb) to the folder C:\IR56B
for which employer you wish to access. Unfortunately, there
is a disadvantage that it is not easy to distinguish each file
as all of them with the same file name (i.e. ir56b.mdb) except
stored in different floppy diskettes or different folders. Therefore,
you should ensure to identify which employer's ir56b.mdb file
is copied to the designated floppy diskette or folders. |
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The
program shown 'Type mismatch' and the program cannot be used
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| 17. |
Q: |
When I executed the
program, the program showed an error message 'Type mismatch'
and I cannot use the program. |
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A: |
You probably input the
common data for IR56B records and quit the program without input
any record on the IR56B detail screen. You may delete the database
file "ir56b.mdb" and then re-input all data again. Please
ensure to input at least one IR56B detail to create the employee
record after finishing the input of the common data for IR56B
records. |
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Important Note:
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| (1) |
These are suggested solutions
only. There is no guarantee that it will perfectly work on all
personal computers as the computer environments and software
installed are different from one to another. The Department
will not accept any loss or damage incurred by its use.
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| (2) |
In case you are an inexperienced
personal computer user, please consult your computer technician
or programmer before making any changes.
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