Inland Revenue Department
2003-04 Annual Report
( Text Only )

Contents

Vision, Mission and Values

Chapter 1:Commissioner's Overview

Chapter 2:Revenue

Chapter 3:Assessing Functions
Profits Tax
Salaries Tax
Property Tax
Personal Assessment
Advance Ruling
Objections
Appeals to the Board of Review
Appeals to the Courts
Business Registration
Stamp Duty
Estate Duty
Betting Duty
Hotel Accommodation Tax
Tax Reserve Certificates

Chapter 4:Collection
Collection of tax
Refund of tax
Recovery of tax in default

Chapter 5:Field Audit and Investigation
Field Audit
Investigation
Property Tax Compliance Checks
Enhancing Tax Compliance

Chapter 6:Taxpayer Services
IRD Homepage
Electronic Enquiry Services
Telephone and Counter Enquiry Services
Tax-help Services for Completion of Tax Returns
Complaints
Performance Pledges

Chapter 7:Information Technology
Information Systems Strategy
Office Automation
Submission of Employer's Return
Electronic Lodgement of Returns
Automated TeleTax Registration Hotline

Chapter 8:Human Resources
Organization Chart
Establishment
Re-organization
Staff Promotions and Turnover
Training and Development
Staff Relations and Welfare
The IRD Sports Association

Chapter 9:Legislative Amendments

Chapter 10:Environmental Report
Green Management Policy
Green Management and Promotion of Green Awareness
Environmental Protection Performance
New Initiatives and Targets

Chapter 11:Miscellaneous
Charitable Institutions
General Inspection
Internal Audit
Accommodation

Schedules