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Inland Revenue Department exceeds performance
targets
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The Inland Revenue Department
has comfortably exceeded its targets in some performance areas while
achieving most of its performance pledges in 2007-08.
Announcing this today (July 3), the
Commissioner of Inland Revenue, Mrs Alice Lau said these results
were pleasing.
Mrs Lau expressed her gratitude to
taxpayers for their support and co-operation. She attributed the
department's achievements to the dedicated efforts of her staff
in providing effective services to taxpayers.
To further enhance the services,
the department has introduced a new pledge in relation to processing
applications for eTAX access codes from April.
"The Inland Revenue Department
has set a 95% success rate target for issuing eTAX access codes
within two working days after receiving applications," Mrs
Lau said.
Registered users can have their annual
dealings with the department conducted on the Internet at all hours:
the receipt and filing of tax returns, the receipt and payment of
the tax bill, and correspondence with the department, if needed.
Mrs Lau also thanked members of the
Inland Revenue Department's Users' Committee, an independent body
comprising legal and tax practitioners, academics and other professionals,
for the contributions they made in monitoring the department's performance
against its pledges.
At a presentation ceremony for the
14th Outstanding Customer Service Awards today, members of the Users'
Committee presented prizes to 34 individual and group winners selected
by taxpayers.
"A taxpayer's vote means
support for the department and recognition of the quality service
of the frontline staff, which motivates us to continually tax by
the law and serve from the heart," Mrs Lau said.
The department's 2008-09 performance
pledges and 2007-08 performance pledges annual report are available
on the website at www.ird.gov.hk.
Copies are also available for collection at Inland Revenue Department
at Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong, and the
Public Enquiry Service Centres of District Offices.
Ends/Thursday, July 3, 2008
Issued at HKT 16:00
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