The Department's workstation network continued to play an important role in the day-to-day business operations during the year. There were over 2,340 workstations as at 31 March 2005. During the year, on-line enquiries and updating transactions totalled 28 million and 5.8 million respectively. Through the workstations, staff could also have convenient access to the Document Management System to view the images of tax returns, or to the General Enquiry Knowledge Database for easy and quick access to answers for frequently asked questions. Efficiency of the day-to-day operations of the Department and handling of general enquiries were therefore improved.
E-mail facilities were provided to more than 1,660 officers with over 850 of them having access to the Internet. The plan to extend e-mail facilities and Internet access to all officers has also commenced. All these facilities seek to reduce paper consumption and enhance operational efficiency.