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Contact Us : Complaints
Complaints can be lodged
by the following methods. To facilitate our investigation,
please provide your name, correspondence address, telephone
number and your file number with this Department (where applicable).
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By telephone: |
2594 5000 |
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By post: |
G.P.O. Box 11234, Hong Kong |
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In person: |
37/F, Revenue Tower, 5 Gloucester
Road, Wan Chai, Hong Kong |
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By fax: |
2802 7625 |
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By e-mail: |
taxinfo@ird.gov.hk |
If you feel that your complaint has not been
dealt with adequately or needs further review, you may write
to the Department's Complaints Liaison Officer by the following
channels:
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By post: |
G.P.O. Box 11234, Hong Kong |
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By fax: |
2802 7625 |
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By e-mail: |
taxinfo@ird.gov.hk |
Please note that the submission
of electronic record is acceptable only if it conforms
to the prescribed format, manner and procedure as stipulated
under section 11(2) of the Electronic Transactions Ordinance
(Cap. 553).
Transmission of e-mails are vulnerable to third-party interception.
You should consider to send your written enquiry by mail or
fax if the content is private and confidential. Alternatively,
if you have a recognized digital certificate, you may consider
to encrypt your e-mail with the corresponding public key of
our e-mail address. Please note that reply to your e-mail
enquiry will not be made via e-mail unless you requested and
have your recognized public key available for encryption.
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