| |
| Frequently
Encountered Problems in using the IRD Software |
| |
|
|
| 24. |
Q: |
The operating system of my computer
is Windows 2000, why it reboots repeatedly during the
installation of the Software IR56B Version 3.41? |
| |
|
|
| |
A: |
You may be using an old version
operating system and you need the Windows 2000 Professional
(Service Pack 1 or later). Please download the update
Service Pack version from Microsoft Corporation at web
site "http://windowsupdate.microsoft.com" and
update your operating system before installation of the
IRD Software. |
| |
|
|
| 25. |
Q: |
When I install the
IRD Software, dialogue boxes prompting that there is version
conflict with system files of my computer appear, what
can I do? |
| |
|
|
| |
A: |
Whenever you encounter problems
of system files version conflict during installation of
the IRD Software, please keep your own version of system
files (i.e. click the <Yes> button in the dialogue
box to keep your own version of system files). |
| |
|
|
| 26. |
Q: |
Can the IRD Software
work under a network system? |
| |
|
|
| |
A: |
Whilst a shareware under a
network system might impose problems of access control,
data contentions and various Chinese coding standard,
the IRD Software is designed for stand-alone PC to make
the installation and the application easy to use. |
| |
|
|
| 27. |
Q: |
I am required to provide
a password to access my data, what is it? Can I change
the password? |
| |
|
|
| |
A: |
The default password is "ird"
in small letter. It is case sensitive and capital letters
will not work. Please see paragraph 6 of the Installation
and Operation Guide for change of password. If you change
the password and forget it later, you could not retrieve
the new password set up by you and IRD would not be able
to offer any help. As a last resort, if you still cannot
retrieve your new password after searching, you may delete
the file "ir56b.mdb" and then invoke the IRD
Software again to re-input all the IR56B records; however,
this method will delete the I.R.56B database you previously
created. Please ensure you have the data to re-input all
the I.R.56B records before deletion of the file. |
| |
|
|
| 28. |
Q: |
When I run the IRD
Software, I can only see the input fields but I cannot
find the buttons like <Create New Record>, <Print>
etc. as shown on paragraph 5 of the Installation and Operation
Guide. |
| |
|
|
| |
A: |
The buttons are hidden under
the Task Bar. Please do the following: - |
| |
|
(a) |
Click the <Start> button
on the Task Bar |
| |
|
(b) |
Select "Setting", "Task
List" |
| |
|
(c) |
Select "Auto Hide" |
| |
|
(d) |
Click the <OK> button |
| |
|
|
| 29. |
Q: |
I have two employees with
the same name. When I use the <Name-Search> function,
I can only see the name of the last employee inputted
while I have to amend the data of the first one, how can
I find another one? |
| |
|
|
| |
A: |
Let's say you have two employees
with the same name CHAN Tai Man. The first input is called
CHAN Tai Man (A) and the second input CHAN Tai Man (B).
To get to CHAN Tai Man(A), you have to: - |
| |
|
(a) |
activate the <Name-Search>
function, then locate CHAN Tai Man(B), that is the second
input, |
| |
|
(b) |
click the button
(the small button above the Function Keys Buttons bar)
and you will have CHAN Tai Man(A). |
| |
|
|
| 30. |
Q: |
I found that
the I.R.56B hard copies have to be printed on two separate
pages. Can the I.R.56B hard copy be printed on only one
page? |
| |
|
|
| |
A: |
The I.R.56B is
designed to be printed in graphic mode. You have to re-configure
your printer settings and to select either: - |
| |
|
(a) |
Print true type as graphics,
or |
| |
|
(b) |
Print true type as bitmap,
or the like as is appropriate for the case. |
| |
|
|
|
| 31. |
Q: |
I have completed
the input of I.R.56B records and successfully printed
the Control List; however, I found that the total number
of employees per the Control List do not equal to the
number of employees of my company and I.R.56B hard copies
are missing for some employees, what should I do? |
| |
|
|
| |
A: |
The irregularity
may be due to updating of some I.R.56B records as supplementary
or replacement records. Please be advised that the Control
List only reports original I.R.56B records and the <Print-All>
function only prints out original I.R.56B records. You
have to start the program again and check each of the
I.R.56B records to see whether they are updated as original
I.R.56B records. |
|
|
|
| 32. |
Q: |
Where are my
IR56B records stored and what is the name of the file?
|
| |
|
|
| |
A: |
For IR56B version
3.41:
the data are stored in the same folder as that of the
IRD Software program. The default path and name of the
folder for the IRD IR56B Software is "C:\IR56B".
The name of the data file is "ir56b.mdb". |
| |
|
|
| |
|
For IR56B version
4.0:
normally the data are stored in
C:\ProgramData\HKSARG\IR56B\1.0.0.0\ir56b.mdb. But it
may be in other directory depending on your system settings.
You can always check it out at the bottom of the 'Common
data for IR56B records' screen, which is the screen prompted
up after you entered the password as shown below. |
| |
|
 |
| |
|
|
| |
|
If you cannot
find the C:\ProgramData\HKSARG\IR56B\1.0.0.0\ir56b.mdb
in the Windows explorer, please click 'Organize' on the
top right corner then choose 'Folder and Search Options'.
The 'Folder Options' windows will pop up. Click the option
for 'Show hidden files and folders' and then <Apply>
button. Now you should be able to see 'ProgramData'. Just
follow the path and you will find the ir56b.mdb. |
| |
|
 |
|
|
|
| 33. |
Q: |
I have upgraded
my computer system and a new computer is used. How can
I migrate the old data to the new computer? |
| |
|
|
| |
A: |
For Computer system
of Windows 2000/XP, please: |
| |
|
(a) |
Set up IR56B version 3.41 in
the new computer. |
| |
|
(b) |
Copy the file "ir56b.mdb"
(see Q32) to the folder in which
the IRD Software is installed. |
| |
|
(c) |
Activate the IRD Software to
check data correctness. |
| |
|
|
| |
|
For Computer system
of Windows Vista, please: |
| |
|
(a) |
Set up the IR56B version 4.0
in the new computer. |
| |
|
(b) |
You will be asked 'Do you have
old database?'. Please answer 'Yes'. |
| |
|
(c) |
You have to locate the old database
in the next screen. The system will convert the old database
to a new format in compliance with the Chinese coding
standard for Windows Vista. |
| |
|
(d) |
Activate the IRD Software to
check the data correctness. |
| |
|
|
| 34. |
Q: |
I have upgraded
my computer system and a new computer is used, but I have
erased all my data in the old PC. What can I do to recover
the old data? |
| |
|
|
| |
A: |
If you have retained a second
copy of the diskette created by using the <Save to
Floppy> button, you will find a file named "nnnnnnnn.mdb",
where "nnnnnnnn" is the business registration
number of your company. If this file is not corrupted,
please try the following steps to recover the old data:
- |
| |
|
|
| |
|
For Computer system
of Windows 2000/XP, please: |
| |
|
(a) |
Set up IR56B version 3.41 in
the new computer. |
| |
|
(b) |
Copy the file "nnnnnnnn.mdb"
to the folder in which the Software is installed. |
| |
|
(c) |
Rename the file "nnnnnnnn.mdb"
to "ir56b.mdb". |
| |
|
(d) |
Activate the IRD Software to
check data correctness. |
| |
|
|
| |
|
For Computer system
of Windows Vista, please: |
| |
|
(a) |
Copy the file "nnnnnnnn.mdb"
to a temporary folder and rename it as "ir56b.mdb"
. |
| |
|
(b) |
Set up the IR56B version 4.0
in the new computer and run the application. |
| |
|
(c) |
You will be asked 'Do you have
old database?' Please answer 'Yes'. |
| |
|
(d) |
You have to locate the old database
in the next screen. The system will convert the old database
to a new format in compliance with the Chinese coding
standard for Windows Vista. |
| |
|
(e) |
Activate the IRD Software to
check data correctness. |
| |
|
|
| |
|
Please note that the "nnnnnnnn.mdb"
file is not identical to the original "ir56b.mdb"
file because supplementary and replacement IR56B records
are not included. |
| |
|
|
| 35. |
Q: |
I have installed
the IRD Software and is in the process of data input,
can I use "copy and paste" method to copy data,
such as names and address, from other software and then
fill them into the relevant fields of the IRD Software? |
| |
|
|
| |
A: |
It is not recommended
to use "copy and paste" method to fill in data
of the IRD Software. By using the "copy and paste"
method, some invisible keys, such as "Enter key",
will also be copied and then pasted in the relevant fields
of the IRD Software. This will cause data format error. |
| |
|
|
| |
|
However, if you
use the "copy and paste" method, please ensure
that those "Enter keys" are not included in
the input fields of the IRD Software. |
| |
|
|
| 36. |
Q: |
My company has
developed our own computer payroll system and would like
to use the IRD Software. Can I use any means to export
the data from our own system to the IRD Software data
file and save the manual effort of data input? |
| |
|
|
| |
A: |
Unfortunately, this
function is not available in the IRD Software. You can
develop your own software to prepare the computerized
IR56B provided that all requirements specified by the
Department are met and approval in writing has been granted
by the Department. For more information, please call 2594
5111. |
| |
|
|
| 37. |
Q: |
The operation
system of my personal computer is Windows XP version.
When I click the <Save to Floppy> button, I cannot
perform the function to save the I.R.56B records to a
floppy diskette as well as printing of a hard copy of
the Control List. What is the reason? |
| |
|
|
| |
A: |
Some system access
control settings in your network or PC workstation might
block you from performing the printing and saving functions.
Please reinstall the IRD IR56B Software in a standalone
PC with the "Administrator User" account by:
|
| |
|
|
| |
|
(i) |
backup the data file, i.e. ir56b.mdb
(or ir56b.access); |
| |
|
(ii) |
remove the IRD IR56B Software
from the Control Panel; |
| |
|
(iii) |
reinstall the IRD IR56B Software.
|
| |
|
|
| |
|
Please ensure the program is
installed to the original folder. |
| |
|
|
| 38. |
Q: |
I have to prepare
the records of IR56B for more than one ERs, am I required
to install the software for each employer in the same
Personal Computer? |
| |
|
|
| |
A: |
For IR56B version
3.41, if you install the software many times for different
employers in the same personal computer, the capacity
of your personal computer would be reduced and the program
may not function well. |
| |
|
|
| |
|
For IR56B version
4.0, installation for more than once is prohibited. |
| |
|
|
| |
|
For preparing
IR56B for more than one ERs in the same computer, you
might want to remove the database file (i.e. ir56b.mdb
file) from the IRD Software's working folder to a floppy
diskette or other folders before you handle different
employer's file. Make sure that you use different folder
names or labels in your floppy diskette for each ER so
that you can identify them. |
| |
|
|
| |
|
You could then
create a new employer's file record or copy another employer's
file record (also named as ir56b.mdb) to the working folder
(C:\IR56B for IR56B version 3.41 and C:\ProgramData\HKSARG\IR56B\1.0.0.0.
for IR56B version 4.0) and activate the IR56B Software
as usual to prepare the IR56B records. Please see Q32
for details on where is the IR56B records stored and the
name of the file. |
| |
|
|
| 39. |
Q: |
When I executed
the program, the program showed an error message 'Type
mismatch' and I cannot use the program. |
| |
|
|
| |
A: |
You probably input
the common data for I.R.56B records and quit the program
without input any record on the I.R.56B detail screen.
You may delete the database file "ir56b.mdb"
and then re-input all data again. Please ensure to input
at least one I.R.56B detail to create the employee record
after finishing the input of the common data for IR56B
records. |
| |
|
|
| 40. |
Q: |
I am using IR56B
Software Version 3.41 on MS Windows Vista, why it does
not show some of the Chinese Characters that I input or
copied from the database of previous years? |
| |
|
|
| |
A: |
This is because
Microsoft Windows Vista has adopted new character coding
standards, namely 'ISO/IEC 10646:2003' and 'HKSCS-2004',
which differs from the standards adopted on MS Windows
2000/XP for which IR56B Software Version 3.41 are riding
on. |
| |
|
|
| |
|
A new version of IR56B Software
Version 4.0 has been released in April 2008 to adopt the
Chinese coding standard of MS Windows Vista. You can upgrade
your IR56B Software to Version 4.0 by simply download
it from the IRD website and follow through the installation
guide. |
| |
|
|
| |
|
|
| 41. |
Q: |
How can I input
Chinese Character in MS Windows Vista? |
| |
|
|
| |
A: |
Please refer to
Appendix F of the Installation and Operation Guide of
IR56B Software Version 4.0. |
| |
|
|
| |
|
|
| |
|
|
| Important Note: |
| (1) |
These are suggested solutions
only. There is no guarantee that it will perfectly work
on all personal computers as the computer environments
and software installed are different from one to another.
The Department will not accept any loss or damage incurred
by its use. |