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    Home > Frequently Asked Questions  > Q & A for Application for Business Registration Documents Through the Internet

Q & A for Application for Business Registration Documents Through the Internet

1.

Q:

What are the benefits of submitting an application for duplicate Business/Branch Registration Certificate (“Duplicate Registration Certificate”) via the website of GovHK?

  

A:

For a successful application made on or after 12 November 2012, the certificate, in pdf format, will be available from the website of GovHK after 10:00 a.m. on the next calendar day. In other words, applicants no longer need to collect the paper certificates in person or wait for the certificates to be sent to them by post.

Besides, applicants can view the Duplicate Registration Certificates in the form of electronic record on screen, print them out onto paper (with the size option as “Actual Size”), or download these certificates to their computer for subsequent retrieval within 2 months from the date when the electronic record was first available.

If the application is not successful, applicants can view, print or download a “Notification of Unsuccessful Cases”, in pdf format, after 10:00 a.m. on the next calendar day and within 2 months thereafter.

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2.

Q:

Can I still request a Duplicate Registration Certificate in paper form if I make an application via the website of GovHK?

  

A:

Except in the circumstances mentioned in A6 below, Duplicate Registration Certificate will be issued only in the form of electronic record via the website of GovHK.

However, a Duplicate Registration Certificate will continue to be issued in paper form for a successful application submitted via form IRBR 37 either over the counter of the Business Registration Office (“BRO”) or sent in by post.

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3.

Q:

What is the difference between the new Duplicate Registration Certificate issued by the BRO and an electronic Business Registration Certificate issued by the Companies Registry under the one-stop company incorporation and business registration regime?

  

A:

An explicit statement “Duplicate certificate issued under regulation 5(2) of Business Registration Regulations (Cap. 310A)” together with a reference number will be printed on the new Duplicate Registration Certificate issued by the BRO.

You may download the following specimens for reference:-

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4.

Q:

Does the electronic Duplicate Registration Certificate differ from that in paper form?

  

A:

No. Both Duplicate Registration Certificate in the form of electronic record and that in paper form take the new format. See A3 above.

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5.

Q:

How can I know whether my application for Duplicate Registration Certificates or certified certificates submitted via the website of GovHK is successful?

  

A:

You can check the result from the website of GovHK after 10:00 a.m. on the next calendar day and within 2 months thereafter, and log into the function “View and Download Previously Applied Duplicate Business/Branch Registration Certificate and /or Notification of Unsuccessful Cases” with your Transaction Reference Number and Applicant’s Name to access the Duplicate Registration Certificate(s)/ “Notification of Unsuccessful Cases”. Unsuccessful cases will be listed in the “Notification of Unsuccessful Cases”. All certified certificates, successfully applied, will be issued in accordance with the delivery mode specified by you. Also see A1 above.

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6.

Q:

Under what circumstances will the BRO issue a Duplicate Registration Certificate in paper form when an application is submitted via the website of GovHK?

  

A:

Only in rare circumstances where the relevant certificate contains certain Chinese characters which cannot be displayed in electronic form, the BRO may provide a Duplicate Registration Certificate in paper form. In such a case, this arrangement will be clearly stated in the “Reply Slip” portion of the “Notification of Unsuccessful Cases”. You may request to have either the certificate in paper form or a refund of application fee paid by completing and returning that “Reply Slip” to the BRO by post.

You may download a specimen of “Notification of Unsuccessful Cases” and  make reference to the “Reply Slip” portion.

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7.

Q:

How can I apply for refund of the fee paid if the application made via the website of GovHK is not successful?

  

A:

Except in the circumstances mentioned in A6 above, if the application fee is paid via Visa Card or Master Card, the amount of fee paid will be credited back to your credit card account. No application for refund is necessary.

On the other hand, if the payment is made via PPS, you can apply for refund by completing and returning the “Reply Slip” portion of the “Notification of Unsuccessful Cases” to the BRO by post. After receiving the “Reply Slip”, the BRO will issue the refund by cheque.

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