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Inland Revenue Department excels in targeted
performances
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The Inland Revenue Department has
excelled in some targeted performances while achieving most of its
pledges in 2006-07.
Announcing details of the department's
performance in 2006-07, the Commissioner of Inland Revenue, Mrs
Alice Lau, said today (June 28) the results were particularly encouraging
in the light of the compressed pledged time for delivering the services
under a five-day week.
Expressing her gratitude to taxpayers,
Mrs Lau said their support and encouragement had always been a key
driver behind the department's pursuit of continuous improvement
of services to the public.
She also attributed the department's
achievements to the dedicated efforts of her staff in providing
high quality services to taxpayers.
"To further
improve the quality of our services, we have enhanced the service
levels of three pledged items from April this year," Mrs Lau
said.
The performance target for processing
Property Tax Returns and Composite Tax Returns within six months
has increased from 80% to 85%. The target for issuing receipts for
tax payments made by electronic means had increased to 99%.
Since July last year, the department
had shortened the time for processing simple written enquiries to
reply within seven working days with the enhanced standard being
achieved.
Mrs Lau also thanked members of the
Inland Revenue Department's Users' Committee, an independent body
comprising professionals and academics, for the contributions they
made in monitoring the department's performance against its pledges.
At a presentation ceremony for the
2007 Outstanding Customer Service Awards held today, members of
the Users' Committee presented prizes to 43 individual and group
winners selected by taxpayers.
"A taxpayer's vote means
support and encouragement, which motivates us to continually enhance
service," Mrs Lau said.
The department's 2007-08 performance
pledge and 2006-07 performance pledge annual report are available
on the website at www.ird.gov.hk.
Copies are also available for collection at Inland Revenue Department
at Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong and the
Public Enquiry Service Centres of District Offices.
Ends/Monday, June 28, 2007
Issued at HKT 16:00
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