Q & A for Application for Business Registration Documents
What are the advantages of the online application for duplicate Business / Branch Registration Certificate ("Duplicate Registration Certificate") via GovHK (www.gov.hk/br)?
After completing online application for Duplicate Registration Certificate via GovHK, the duplicate (in pdf format) will be available for instant download.
Besides, applicants can view, print (with the size option as “Actual Size”) or download the Duplicate Registration Certificates within 2 months from the date of successful application.
Can I request a Duplicate Registration Certificate in paper form if I make an online application via GovHK (www.gov.hk/br)?
No. Duplicate Registration Certificates for online applications will be issued only in electronic form.
For applications submitted via forms IRBR37 in person or by post to the Business Registration Office (“BRO”), Duplicate Registration Certificates will be issued in paper form. Applicants may receive the duplicates in person or by post.
An explicit statement “Duplicate certificate issued under regulation 5(2) of Business Registration Regulations (Cap. 310A)” together with a reference number will be printed on the new Duplicate Registration Certificate issued by the BRO.
You may download the following specimens for reference:
- Duplicate Registration Certificate issued by the BRO
For applications made on or after 12 November 2012 (New)
For applications made before 12 November 2012
- Electronic Business Registration Certificate issued by the Companies Registry under the one-stop company incorporation and business registration regime
How can I know whether my online application for certified copy of valid Business / Branch Registration Certificates submitted via GovHK (www.gov.hk/br) is successful?
You can check the result on GovHK by logging into the function “View and Download Previously Applied Duplicate Business / Branch Registration Certificate and / or Notification of Unsuccessful Cases” with your Transaction Reference Number and Applicant’s Name after 10:00 a.m. on the next calendar day of your application and within 2 months thereafter. All certified copies, successfully applied, will be issued in accordance with your selected delivery option. Unsuccessful cases will be listed in the “Notification of Unsuccessful Cases”.
How can I make the payment for online application for business registration documents via GovHK (www.gov.hk/br)?
You can pay the application fee for business registration documents by credit card (JCB, Visa, MasterCard, China UnionPay) or PPS. If you make the online application via mobile device, payment can only be made by credit card.
How can I apply for refund of the fee paid if the online application made via GovHK (www.gov.hk/br) is not successful?
If you have paid using a credit card, a refund will be credited to your credit card account. No application for refund is necessary.
If online PPS payment has been made, you can apply for refund by completing and returning the “Reply Slip” portion of the “Notification of Unsuccessful Cases” to the BRO by post. After receiving the “Reply Slip”, the BRO will issue a refund cheque to you.
To enhance protection of personal data privacy, the person applying for the extract is required to provide his/her particulars and to declare that:
- the information obtained from the application will only be used for activities relating to the purpose stipulated in the Business Registration Ordinance (Cap. 310); and
- the personal data obtained from the application will be used in a manner consistent with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486).
The applicant shall provide particulars and make the declaration through one of the following ways:
- online application service via GovHK (www.gov.hk/br); or
- submitting the duly completed (a) application form IRBR37, and (b) supplementary form IRBR37A in person or by post.
When submitting the application in person, the applicant’s identity document must be presented for verification by the staff of the Department.